Issue link: http://cp.revolio.com/i/1162163
scoo@northeastern.com by STEVE COOK CEO It's Always The People www.northeastern.com | Northeastern Exposure 25 – 1 3 This issue focuses on The Northeastern Advantage. The NE Advantage is a tangible intangible. It is about trust, it is about our devotion to customer service, listening to customers, customer support and being proactive in the communities we serve. It is about putting our customers first with our services, our programs, and our branches in 35 convenient and strategic locations. It is about the vendors we have partnered with to bring the best products for each individual project or need that our customers come to us to solve. It is about being reachable for you 24/7, and it is about communicating with you either old school, in person or on the phone, or new school with ecommunication. It is about being able to serve you with the highest fill rates in the business and from our state-of-the-art distribution facility as well as the ability to deliver the products you need right to your jobsite, and storage trailer service on the site too. And as for jobsite delivery, it is about our emergency Commercial Water Heater Service, when and where you need it . . . 24/7/365. And it is about our people . . . the NE family of staff that we bring to you to offer experience, expert advice, personal attention and customer-first service. Every person at Northeastern Supply is committed to doing whatever it takes to respond to your needs. We put this promise into action every time a customer walks in our door or calls one of our branches. Discover the Northeastern Advantage: Northeastern Supply, Inc. is your "one- stop shop" for Plumbing, Heating, Air Conditioning, Water Systems and Hardware. See the story on page 8 to learn more. N O R T H E A S T E R N S U P P LY | 8 0 0 - 9 9 9 - 5 6 6 4 | W W W. N O R T H E A S T E R N . C O M Northeastern Exposure is published by NORTHEASTERN SUPPLY. For advertising, email wryttstuff@aol.com. TO S U B S C R I B E: Email jleo@northeastern.com with the subject line: Subscribe to EXPOSURE, and "Add me to the subscription list" in text. Please include your name and mailing address. NORTHEASTERN EXPOSURE 25 – 1 AD INDEX An Aprilaire air purifier puts your customers in complete control, delivering cleaner, healthier air throughout their entire home. FEATURES 4 Marketing Watch 7 NE Specialists 15 Credit Corner 16 NE Locations COLUMNS & EXTRAS 5 GET CONNECTED. STAY CONNECTED. NE has joined the realm of social engagement media as we now interact with you online with our new Email Alert Program and it doesn't cost you anything — subscribe for free. 6 NEW LOCATION: CAMBRIDGE, MD NE adds new branch in Cambridge, MD, expanding operating power, capability, availability and reach to satisfy customers' needs throughout a five-state region. 12 ULTIMATE NASCAR EXPERIENCE Dover race attracts 225 customers, filled with surprises and honored guests. And Maryland contractors get up close and personal in the pit with Justin Allgaier. 13 APRILAIRE AIR PURIFIERS Contractors who have home-owner customers that are concerned about the air they breathe need air cleaners they can trust. 14 SEASONED PROS JOIN NE The right people in the right place at the right time. Adding talent, experience and customer-focused staff to the NE team, three new management pros join the NE family. 8 More than simply a concept and a slogan, the Northeastern Advantage is a focus with substance and practical operation. This customer-driven benefit has evolved since Northeastern Supply's birth and benefits YOU directly. THE NORTHEASTERN ADVANTAGE SERVING YOU WITH THE NE ADVANTAGE STATE WATER HEATERS 2 www.StateWaterHeaters.com MOEN 4 www.Moen.com/Flo BRADFORD WHITE 10 www.BradfordWhite.com/ForThePro OATEY (Dearborn True Blue) 13 www.Oatey.com VICTORY PUMPS 15 www.Northeastern.com