Issue link: http://cp.revolio.com/i/1162163
www.northeastern.com | Northeastern Exposure 25 – 1 11 The NE Advantage, continued from page 9 HVAC Seth Grossman, HVAC Dept. Service Manager, agrees that the NE Advantage involves, "The industry's best customer service, and consistently seeking extra ways to provide the best customer experience." He cited testimonials as proof of that customer experience. "We pride ourselves on being able to use our current customers as a reference. The best example of what Northeastern is capable of is the long list of customers that have been doing business with us for 15+ years." Grossman points to NE's choice of vendors as an example of them providing what customers need. "We partner with the best, the best serve YOU. Those vendors we bring to you include American Standard Heating and Air Conditioning, Mitsubishi and Burnham." WATER SYSTEMS John McFarland, Water Systems Specialist, believes the NE Advantage is derived from technical support during and after the sale. He said, "Attention to the customer is enhanced by the product knowledge of our employees and the support that is given to the customer. The phrase 'Customer Driven' is an understatement. The customer is always No.1 with NE. That's what makes the difference." McFarland also points to the products Northeastern stocks as part of the NE Advantage. He said, "NE is a company that researches products and does its homework to make sure that a product is the best. By that, I mean that we make sure that a vendor stands behind their products and that the service is nothing but first class." "Northeastern values its customers," McFarland continued. "That's why we make sure that all of our employees are knowledgeable and dedicated to serving the customer's needs and solving problems. That's what gives Northeastern the cutting-edge advantage that both our contractor-customers and walk-in non-professionals depend on." HARDWARE Larry Reich, Counter Manager, said that the NE Advantage to customers is "having dedicated sales people that know what their customers need. When the customer calls in, these sales people take the their orders and get their items pulled at the counter before the customer arrives. We have enough associates at the counter to wait on in-store customers while also getting the called-in orders prepared so they're ready when other customers arrive for pickup. We also have dedicated pullers in the warehouse that get their orders ready for delivery." Reich addressed NE's aim, which is to "make every customer happy and to give them the best service we can regardless of whether it is a big customer for a big job or a small customer for a one-time project. We look to not just provide them with what they came in for, but the additional items they will need to complete their projects. Those items come from several great vendors we partner with to help us serve each customer." DISCOVER THE NE ADVANTAGE If you want to discover the NE Advantage, come visit or call your NE professional. If you are currently doing business with Northeastern — THANK YOU! Let's look at what you're currently buying and see if there are ways to continue growing the relationship. If you haven't done business with NE in a while, give us a call — we think you'll be pleasantly surprised with how we operate. It's to your advantage.