Issue link: http://cp.revolio.com/i/1021835
Northeastern Exposure 24 – 2 | www.northeastern.com 10 from YOU and included in every email is a survey that customers can complete and which will also put them in a drawing for such fun prizes as Oriole tickets. We also welcome any input from you so you can make it YOUR email alert." CUSTOMER SUPPORT According to CEO Steve Cook, "We o er virtually every product needed by residential and service plumbers, commercial plumbers, HVAC techs, water system specialists and customers in the multi-housing industry. About 25% of our sales are commercial, 25% are HVAC, and the balance is comprised of residential plumbing and repair, and we cater to each of those segments with products and convenience. With 33 convenient locations, plus a 200,000-square- foot central distribution center that has state-of-the-art technology for quick and accurate delivery and fi ll rates we support our customers' needs. And with such customer-responsive services as 24-hour emergency service hotline, Hot Water XPress Program (24/7 Commercial hot water heater delivery), Specialized Water Systems division – NE H 2 0 and Commercial jobsite storage trailers, we are constantly on-the-spot for our customers." COMMUNITY RECOGNITION Northeastern Supply's community involvement and community outreach has earned recognition. NE is a proud supporter of various organizations throughout the Mid-Atlantic region, including: Ducks Unlimited, Boys & Girls Clubs of Harford County, Chesapeake Bay Foundation, Homecoming Project Inc., Cool Kids Campaign, The Upper Chesapeake Health Foundation, Leukemia & Lymphoma Society – Light the Night Walk, and SARC – Coming Together to End Abuse, along with Skipjack Heritage, Hurricane Sandy Victims Relief e ort and the Walk a Mile in Her Shoes ® program as opportunities for supporters to raise awareness in their communities about serious causes. ONLINE INTERACTION Engaging customers through the internet, NE sends out weekly e-mail newsletters that include info about special pricing on overstock items, training classes, current deals, advanced notice of price increases and decreases, new product introductions, NE events, racing information, and more (sign up available at www.northeastern.com/emailnewsletter-signup). NE also o ers programs on its website and in email blasts that include HVAC Scratch and Dent sales, details on its Hot Water XPress program that provides 24/7 commercial hot water heater delivery service, promotions, alerting customers to new water heater regs and even copper price updates. LISTENING TO CUSTOMERS NE's sta listens. Their executives, regional and branch managers and branch sta listen to your needs and help solve jobsite issues with customers, and follow up with the ability to deliver products on time when and where you need them – up to 30,000 pounds of purchased NE material can be brought to the jobsite in a single shipment. NE keeps increasing its high fi ll rates to provide the products customers need while eliminating the ones they don't; enabling NE to keep costs low to customers. Steve Coppage, Northeastern Supply's Vice President of Business Development said that it is a collaborative e ort that encompasses inside sales, the purchasing department and branch managers to determine what surplus is available and what price savings and price changes can be brought to customers. He said, "We welcome suggestions EARNING YOUR TRUST NE works to earn your trust. They do it with their history, reliability and consistency, their knowledge to share with customers, online interaction, listening to customers, customer support, and community recognition.