Issue link: https://cp.revolio.com/i/912757
Again, looking at what was already available to our team it was decided to try incorporating the ISTA Fork Lift Handling Course (ISTA PRO- CEDURE 3B Version 2015), see figure 2. In place of the fork lift as called for in ISTA Procedure 3B we chose to use a hand jack and a standard lab cart, depending on the size of the printer. The intent was that a device on caster wheels would roll over the course. This plan worked well for the hand jack and the cart but the casters were not large enough to clear the steel plates. For these products, a plastic inlay was created to reduce the height and allow for successful completion of the course. As the teams discussed an outline for the test another potential gap began emerging that warranted inclusion into this new procedure. The Lexmark Product Engineering teams currently provide suggestions to customers on how to relocate or return hardware when customers are in need. These suggestions are based on test findings along with historical knowledge from the development stages and past programs. However, there was not a defined test to prove out those suggestions. In most cases when a product is returned or a customer is relocating it the original factory packaging is no longer available. In many cases these products are placed on a pallet and stretch wrapped to that pallet, see picture 3. The team decided a separate procedure within the test could be created to help evaluate the suggestions to ensure Lexmark provides customers with the best information for these processes. ista views • November 2017 • www.ista.org Thinking Outside the Box, Literally – Ship Testing Products Without Packaging > CONTINUED FROM PAGE 15 16 Figure 2 – ISTA Fork Lift Handling Course (ISTA PROCEDURE 3B Version 2015) Picture 3 – Product wrapped to pallet for return