Data Center Journal

VOLUME 50 | JUNE 2017

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SLAs: Dead or Alive? 14 | THE DATA CENTER JOURNAL www.datacenterjournal.com By jeffrey r clark phd Business is a multi-tiered system in which delivery of service or goods at one level first requires delivery of service or goods at another level, and so on up or down the chain. Part of keeping this system running smoothly is ensuring that delivery is on time and as promised. For the IT tier, one tool that companies rely on to guarantee they have the resources they need to do business is the service-level agreement (SLA).

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